No refunds on items marked "final sale" will be accepted.
Items must be shipped within 10 days of delivery date to be accepted for return with the exception of the holiday season, which allows returns up unit Jan 5 on approved returns.
Item(s) must be unworn and in the same condition that you received it, with all original tags attached.
Worn or washed items, jewelry, sale items, and items listed as "final sale" will be mailed back to you and not refunded.
Altered or custom pieces are not eligible for return of exchange.
Once your item(s) is received and inspected, we will send you a notification email. We will also notify you of the approval or rejection of your item. If your item(s) do not meet the above return criteria, the package will be rejected and/or mailed back to you.
We will not be responsible for the cost of return shipping.
Shipping costs are non-refundable.
Please send any questions about or policy to info[at]thehouseofperna.com.