FAQ

For any questions, comments, comments or concerns, we are here to help you! Below are some FAQs that might help, if you don't see the answer to your question below, please email info[at]thehouseofperna.com.

Need help with fit or style?

We’re thrilled to offer virtual and in-person styling appointments—think of them as your personal runway coach. Whether it’s for an occasion, getaway, or just to level up your everyday wardrobe, we’ll curate a capsule that’s uniquely you. Tap the booking link at houseofperna.com to get started.

When will my order arrive?

Our in-stock pieces typically ship within 2 business days. If you need it for a specific date—because, hello, important event—just send us a note at [your email], and we’ll see if we can make magic happen. Please kindly note that once we pass your order over to the skipping carrier we unfortunately no longer can control timing.

Where are your pieces made?

Every design is crafted with intention—right here in the USA (often even in our studio) and with trusted partners around the world. We believe fashion is art, and it deserves to be made with integrity and attention to detail, which means we scour the planet for the very best people to make our garments.

A style I’ve been eyeing is sold out—can I snag it again?

Maybe—but probably not the same. We create very limited runs, so you’re not just wearing clothes; you're owning a moment. Missed out? Just reach out—we may have one hiding in the studio, or we’ll help you discover your next favorite.

How do I get on the scoop for new drops?

Stay in the loop by signing up on houseofperna.com—and don’t skip following us on social media. Consider it your VIP pass to sneak peeks, early access, and our joyful art-meets-fashion updates.

What’s your return policy?

We’re a boutique brand, focused on longevity—not churn.

  • Domestic orders: Returns are for store credit or exchanges only—must be unworn, unwashed, undamaged, with tags attached, and within 14 days of delivery.

  • International orders: Store credit or exchanges within 30 days, with return shipping and duties on you.
     No refunds? That’s right—but it leaves room for you to fall in love again with something new.

Can I cancel my order?

Here’s the scoop:

  • If it hasn’t shipped yet, yes—but there’s a 10% processing fee.

  • Pre-orders? You have a 3-business-day cancellation window. After that, you can swap it for store credit.
     Want to cancel or tweak something? Contact us at [your email] to act fast.

Do you ship worldwide?

Yes, indeed. But heads up: international orders don’t include duties. If you return internationally, those are on you too.

How can I reach you?

We’re here—chat, ask, show off your House of Perna looks.

  • Email: [your email]

  • Text/Call: [your phone number]

  • Studio Hours:

    • Monday – Saturday: 11 a.m. – 6 p.m.

    • Sunday: 11 a.m. – 4 p.m.
       We prefer a real-time chat—voicemails are cute, but we prefer live love.

Why shop House of Perna?

Because you deserve to wear art—and art should make you feel one-of-a-kind. Our pieces are designed to be as special as you are: colorful, thoughtful, and unapologetically original.