Frequently asked questions

Good questions. Thoughtful answers.

A little guidance from inside the atelier.

We believe beautiful things should come with a wonderful experience, from the first moment something catches your eye to the day it finds a place in your wardrobe.

Here you'll find everything you need to know about our collections, orders, shipping, returns, creative experiences and more.

We've tried to think of everything. But if there's something we've missed, you can always send a note to the atelier.

01. The House & our collections

What is House of Perna?

House of Perna is an independent fashion house founded in 2012 by artist and designer Amanda Perna.

Our world is built around original artwork, expressive prints, thoughtful craftsmanship and the belief that getting dressed should be one of life's little pleasures.

Each piece is handmade in small batches, designed to be worn, loved and lived in.

Because we believe life is the occasion.

What makes your collections different?

It begins with the art.

Our founder, Amanda Perna, creates original artwork that inspires the prints, colors and stories behind our collections.

From there, we consider the silhouette, fabric, fit, movement and details that bring each piece to life.

We don't believe in making clothes simply to fill a rack.

We believe in making things worth keeping.

Where are your pieces made?

Our pieces are designed by House of Perna and produced through a combination of atelier work and carefully selected manufacturing partners.

Production locations and methods vary by product.

If you'd like more information about a particular item, please contact our team before purchasing.

Are your pieces handmade?

Yes. Each House of Perna piece is handmade in small batches.

Because every piece is made by hand, slight variations can occur from one to the next.

These are part of the character of handmade, small-batch work, provided the item meets our quality standards.

Will the print placement match the photograph exactly?

Not necessarily.

Our original prints are placed onto garments of different sizes and silhouettes, which means the position of individual motifs may vary.

The exact print placement shown in a product photograph is not guaranteed unless expressly stated.

We think those little differences can be part of what makes a piece special.

Will the color look exactly like it does on my screen?

We make every effort to represent our products accurately.

However, colors may appear differently depending on screen settings, lighting, photography and fabric characteristics.

Minor variations between digital images and physical products may occur.

If you're trying to match a particular color, please contact us before ordering.

Do you restock sold-out styles?

Sometimes, but not always.

Many House of Perna collections are produced in limited quantities, and certain prints or styles may not return.

If you fall in love with something, we wouldn't recommend waiting too long.

How should I care for my piece?

Please follow the care instructions attached to your garment.

Different fabrics, trims and embellishments require different care.

For delicate pieces, professional cleaning may be recommended.

Damage resulting from improper care, normal wear, accidental damage or unauthorized alterations is not considered a manufacturing defect.

02. Sizing & styling

How do I choose the right size?

We want you to feel wonderful in your House of Perna pieces.

Please review the sizing information provided with each product and consider the intended fit of the garment.

If you need additional guidance, our team is happy to help.

Will every style fit the same way?

No. And that's intentional.

Different silhouettes, fabrics and construction methods can affect how a garment fits and moves.

A relaxed dress may fit differently from a structured piece, even in the same labeled size.

Sizing guidance is intended to help you make an informed choice but cannot guarantee an exact fit.

Do you offer personal styling?

Yes!

We offer styling guidance and private shopping experiences designed to help you discover pieces that feel like you, only perhaps with slightly better accessories.

Visit our Private Dressing Room page for details.

03. Orders & shipping

When will my order ship?

In-stock orders typically go out within 24 hours.

Next-day orders, pre-orders and pieces marked as made to order follow their own timelines, which we note on the product page.

Have an important date? Contact us before you order so we can talk timing.

Do you ship internationally?

Yes. International shipping is available.

Import duties, taxes and any customs charges are the customer's responsibility.

What is shipping protection?

We offer Route shipping protection at checkout, and we recommend it.

Once a package leaves us, it's in the carrier's hands. Route protects your order if it's lost, stolen or damaged in transit. Without it, we can't guarantee a replacement.

We learned this the hard way: we once lost an entire year of work in a shipping fire.

See our Shipping Policy for details.

Can I change or cancel my order?

Under our current published policy, eligible unshipped orders may be canceled subject to a 10% processing fee.

Pre-orders have a three-business-day cancellation window. After that, store credit options may apply.

Contact us as soon as possible if you need to make a change.

04. Returns & exchanges

What is your return policy?

We're happy to offer exchanges or store credit on eligible items within 10 days of purchase. We don't offer refunds.

Items must be unused and returned in their original condition and packaging, with proof of purchase.

Beauty items, swim, gift cards and anything marked final sale can't be returned.

Please read the full Return Policy for full instructions before sending anything back.

What if my item arrives damaged or defective?

We're so sorry. Email us at info@thehouseofperna.com with your order number and a photo, and we'll make it right.

Who pays for return shipping?

Return shipping is the customer's responsibility, and original shipping costs are non-refundable.

For items over $75, we recommend a trackable service or shipping insurance.

05. Camp Perna & experiences

What is Camp Perna?

Camp Perna is our collection of creative workshops for grown-ups (and sometimes little makers too). Think jewelry making, sewing, hat decorating and other hands-on projects, all at the atelier.

See what's coming up on the Camp Perna page.

What if I can't make my workshop?

All Camp Perna workshop bookings are final and non-refundable.

Contact us at least 24 hours before your workshop, and we'll happily help you move to another available class.

Requests made with less than 24 hours' notice, and no-shows, are not eligible for refunds or rescheduling.

Can I book a private shopping experience?

Absolutely. Private shopping experiences currently begin with a $250 reservation fee, applied toward purchases during your appointment.

The experience fee is non-refundable and non-transferable.

Explore private shopping.

Can I host a private party or workshop?

We'd love that. Gather your people for a birthday, bridal celebration, girls' day or team event at the atelier.

Tell us about your occasion on our Private Parties page.

Do you offer corporate gifting?

Yes. From original-print gifts to live creative activations at your event, we create gifts and experiences people remember.

Visit Corporate Gifting & Activations to start a project.

06. Gift cards & staying in touch

Do you offer gift cards?

Yes. Digital gift cards are delivered by email and make a very good present for someone who loves color. Gift cards are non-returnable.

How do I hear about new collections?

Join the Party for new arrivals, studio stories, early previews and invitations to special happenings. Sign up at the bottom of any page.

How can I reach the atelier?

Send us a note through our contact form, email info@thehouseofperna.com, or come see us at 253 NE 2nd Ave, Delray Beach, Florida.

you're invited

Want to join the party?

Dress code: whatever makes you happiest. Plus-ones encouraged.

  • First looks at new prints & collections
  • Invitations to special House events
  • Love notes from inside the House
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